Last updated: 25 September 2026
Who we are
The Think Works Ltd provides educational psychology and speech, language and communication assessment services. The Think Works Ltd is the data controller for personal information collected through this website. You can contact us at info@thethinkworks.co.uk.
Information we collect
When you use our contact form, email us or ask about an assessment, we may collect your name, email address, your relationship to the person seeking support, the service you are interested in and any information you choose to provide in correspondence.
If you proceed with our services, we may also collect information needed to arrange and provide an assessment or consultation. This may include information about a child or young person’s learning, development, communication, education, health and support needs.
Our website and service providers may collect technical information such as IP address, device and browser information, pages visited, approximate location, referral source and cookie choices.
If you buy a digital resource, we collect the details entered at checkout, including your name, email address, billing details, items ordered and order and payment status. We also record your choice about immediate digital delivery and information needed to provide the download and support your order.
How we use personal information
We use personal information to respond to enquiries; arrange and provide assessments, consultations and follow-up support; prepare reports and recommendations; manage appointments, correspondence and business records; maintain the security and performance of our website; and meet professional, safeguarding, regulatory and legal obligations.
We use digital-shop information to take payment, fulfil your order, provide the download, send order messages, deal with questions or refunds, prevent misuse and keep required business records. We use the immediate-delivery choice to manage the digital download and keep a record of what was agreed at checkout.
Our lawful bases may include taking steps at your request or performing a contract, complying with legal obligations, our legitimate interests in operating and improving our services, and consent where required. Where special-category information is involved, we process it only when an additional lawful condition applies, such as explicit consent or the provision of professional health or social-care services subject to confidentiality.
Children and young people
Our services concern children and young people. We usually receive information from a parent or guardian, school or other professional, and may also collect information directly from a young person where appropriate. We aim to explain how information is used in an age-appropriate way and collect only what is reasonably necessary.
Sharing information
We do not sell personal information. We may share it only where necessary with the specialists involved in providing the service, organisations or professionals you ask us to work with, trusted providers that support our website, communications and administration, and regulators, professional bodies or public authorities where required by law or safeguarding duties.
WordPress.com hosts this website. Jetpack Forms handles enquiries, stores responses in our website dashboard and sends notifications to our designated team inboxes. Akismet checks submissions for spam. These services are provided by Automattic and its service providers. Our email providers also process enquiry notifications and correspondence.
WooCommerce, on our WordPress.com site, stores orders and manages downloads. SumUp processes card payments and returns the payment result and transaction details we need to reconcile orders. Payment-card details are entered into SumUp’s payment flow; we do not receive or store full card numbers on this website.
International transfers
Some service providers may process information outside the Isle of Man, United Kingdom or European Economic Area. Where required, we use providers and safeguards intended to protect personal information in accordance with applicable data-protection law.
How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected, including professional record-keeping, safeguarding, contractual, insurance, tax and legal requirements. We periodically review records and securely delete or anonymise information when it is no longer needed.
We review unanswered or closed website enquiries after 90 days. Unpaid, failed and cancelled shop orders are normally moved to Trash after 30 days. We retain paid and refunded order records for accounting and support and review them no earlier than six years after the end of the relevant financial year, subject to our accountant’s advice. Professional case records follow a separate retention policy.
Cookies
This website uses cookies and similar technologies for essential functions such as security, forms, basket and checkout. Optional statistics technologies are subject to the choices you make in our cookie banner. You can reopen Cookie settings to change those choices. Our Cookie Policy lists the technologies identified on this site.
Your rights
Depending on the law that applies, you may have rights to request access to or a copy of your information, correct inaccurate information, request deletion or restriction, object to certain processing, request data portability and withdraw consent. Withdrawing consent does not affect processing that was lawful before withdrawal.
To exercise your rights or ask a privacy question, email info@thethinkworks.co.uk. We may need to verify your identity before responding. You also have the right to raise a concern about our use of your data with the Isle of Man Information Commissioner.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page.